Instructions on Withdrawal

Note: The right of withdrawal is only available to consumers (§ 13 BGB — German Civil Code). In contracts with traders (§ 14 BGB) there is no statutory right of withdrawal.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier and designated by you, took possession of the goods.

In the case of a contract covering multiple goods ordered by you in one order and delivered separately, the withdrawal period is fourteen days from the day on which you, or a third party other than the carrier and designated by you, took possession of the last item.

To exercise your right of withdrawal, you must inform us:

Yaska UG (haftungsbeschränkt)
Jahnstr. 3a
92245 Kümmersbruck
Germany
Phone: +49 9621 8979 553
E-mail: info@yaska-germany.de

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory. You can also fill in the model withdrawal form online at /Online-Widerrufsformular and send it to us.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you, including delivery costs (with the exception of the additional costs arising from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired.

You shall bear the direct costs of returning the goods. The costs are estimated at a maximum of approximately 50 EUR for standard parcels and up to approximately 250 EUR for freight-forwarded goods.

You shall only be liable for any diminished value of the goods if such diminished value results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion and Early Termination of the Right of Withdrawal

The right of withdrawal does not exist for contracts for the supply of goods which are not prefabricated and the manufacture of which is based on an individual selection or decision by the consumer, or which are clearly tailored to the personal needs of the consumer (e.g. OEM or custom-made items).